Right of withdrawal

The user has the right to withdraw from the contract entered into with MAC AMBIENTS within a period of thirty calendar days without the need for justification, without prejudice to the exceptions to the right of withdrawal indicated below.

The cancellation period will expire thirty calendar days from:

In the case of a service contract: from the day the contract is concluded.

In the case of a sales contract: from the day on which the User, or a third party indicated by them other than the carrier, acquires physical possession of the goods.

In the case of multiple goods ordered by the User in a single order and delivered separately: from the day on which the User or a third party indicated by them, other than the carrier, acquires physical possession of the last of the goods.

In the event of the delivery of a good consisting of multiple components or parts: from the day on which the User or a third party indicated by them, other than the carrier, acquires physical possession of the last component or part.

To exercise the right of withdrawal, the User must notify MAC AMBIENTS of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email). The User may use the model withdrawal form set out below, although its use is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right before the thirty-day period has expired.

Cancellation Form

(You only need to fill in and return this form if you wish to withdraw from the contract)

For the attention of MAC AMBIENTS / MACMOBLES CCS SL:

Hereby I/We give notice that I/We cancel my/our contract of sale of the following goods/for the provision of the following service:

Ordered on/Received on:

Name of the consumer and user or of the consumers and users:

Address of the consumer and user or consumers and users:

Signature of the consumer and user or consumers and users (only if this form is submitted on paper):

Data:

CONSEQUENCES OF WITHDRAWAL

In the event of cancellation by the User, MAC AMBIENTS shall refund to the User all payments received, including delivery costs, with the exception of any additional costs resulting from the User's choice of a delivery method other than the least expensive standard delivery method offered by MAC AMBIENTS, without undue delay and, in any event, no later than 14 calendar days from the date on which MAC AMBIENTS is informed of the User's decision to withdraw from the contract.

MAC AMBIENTS will make this refund using the same payment method used by the User for the initial transaction, unless the User has expressly provided otherwise; in any event, the User will not incur any charges as a result of the refund.

MAC AMBIENTS may withhold the refund until it has received the goods or until the User has provided proof of having returned them, whichever is the sooner.

The User shall return or hand over the goods directly to MAC AMBIENTS, without undue delay and, in any event, no later than 14 calendar days from the date on which they communicate to MAC AMBIENTS their decision to withdraw from the contract. The period shall be deemed to have been met if the User returns the goods before that period has expired.

The User shall bear the direct cost of returning the goods.

The User shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

If the User has requested that the provision of services begin during the withdrawal period, they shall pay MAC AMBIENTS an amount proportional to the part of the service already provided at the time the User communicated their withdrawal, in relation to the total subject matter of the contract.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article 103 of Royal Legislative Decree 1/2007 of 16 November, approving the restated text of the General Law for the Defence of Consumers and Users and other complementary laws, the User may not withdraw from contracts concerning:

The provision of services, once the service has been fully performed and, if the contract imposes a payment obligation on the User, when performance has begun with the User's prior express consent and with their acknowledgment that, once MAC AMBIENTS has fully performed the contract, they will have lost their right of withdrawal.

The supply of goods made to the User's specifications or clearly personalised.

The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.

Contracts in which the User has specifically requested MAC AMBIENTS to visit them to carry out urgent repair or maintenance operations; if, during this visit, MAC AMBIENTS provides services in addition to those specifically requested by the User or supplies goods other than spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal shall apply to these additional services or goods.